When will my order arrive?
All orders displayed as in stock will generally be send out within 5 working days.  We offer free shipping within The Netherlands. Shipping costs outside The Netherlands will be calculated at checkout, when you fill in your delivery country. If an out of stock item for any reason has not been updated you will be contacted through email or phone ASAP.

All of our prices are in €. International orders may be subject to customs, taxes, import duties, or any additional charges by your local government. As the recipient, you are solely responsible for any of these charges.

Can I change my delivery address after I’ve placed an order?
Unfortunately we can not change your delivery address once an order has been confirmed & placed. Please carefully check your address details are up to date before you submit your order

Can I track my order?

All orders sent by MAISON HIJAB are traceable. You will receive tracking information as soon as information has been sent to the courier. It may take the courier up to 24h from receiving the parcel to make the link & tracking information able to trace. If for some reason you are not able to trace your package 24h after receiving the tracking, please contact us for personal assistance at askus@maisonhijab.com.

I did not receive my package, what can I do?

In case the carrier does not succeed in delivering the item to you because you weren't at home, or for any other reason, please contact us at askus@maisonhijab.com and we’ll help you.

Do I pay for customs charges in Europe?
Taxes & customs charges may now be applicable on orders from the The Netherlands to UK. 
MAISON HIJAB is not responsible for any additional taxes & custom charges that are payable during the shipment of your order. These charges will be payable on arrival of your delivery, so they will not be charged or visible at the checkout of your purchase.
We recommend contacting your local customs authorities for details on your local tax or customs charges prior to checkout, so that you are aware of the complete cost of your purchase.
If a package is rejected due to fees not being paid & the package is returned to us with a return delivery charge, this will be deducted from the refund amount along with initial delivery cost.

Do I pay VAT & DUTIES outside Europe?
All prices are shown including 21% VAT. 

Please ensure you take into account any potential customs and import fees and taxes before you place your order. They are the responsibility of the customer and may be applied on orders shipped to countries outside the EU.

If you have any other questions just contact us through askus@maisonhijab.com and we will help you further.